Refund Policy

Effective Date: 18th May 2025

Thank you for shopping at On the Brighter Side of Life. We appreciate your support and want you to be completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and our obligations.

1. Digital Products

Due to the nature of digital downloads (e.g., eBooks, workbooks, guided journals, printables, and other instant-access files), all sales are final.
We do not offer refunds or exchanges for digital products once the download link has been accessed.
However, if you experience any issues with your file (such as corrupted downloads, incorrect files, or technical errors), please contact us at 📧 admin@onthebrightersideoflife.com, and we will resolve the issue promptly.

2. Physical Products

If you're not fully satisfied with a physical product purchased through our shop, you may be eligible for a refund or exchange under the following conditions:
a. Eligibility Criteria

  • The return request is made within 14 days of receiving your order
  • The item is unused, in original condition, and in original packaging
  • Proof of purchase is provided (order confirmation or receipt)
b. Non-Returnable Items
  • Sale or clearance items
  • Gift cards
  • Opened or used products
  • Personalized/custom items (unless defective)
c. Return Shipping
  • Customers are responsible for return shipping costs unless the item is defective or sent in error
  • We recommend using a trackable shipping method
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with:

  • A description of the issue
  • Your order number
  • Photos of the item and packaging
We’ll either send a replacement or issue a full refund at no additional cost to you.

4. Cancellations

Orders for physical products may be canceled within 12 hours of purchase, provided the order has not yet shipped. For digital downloads, cancellations are not possible once the file has been delivered.

5. Contact Us

If you have questions about this policy or need help with an order, please don’t hesitate to reach out:
📧 Email: admin@onthebrightersideoflife.com
📍 Address: 1507 MAIN STREET, SARASOTA, FLORIDA 34236